Customer Satisfaction Survey Scanning

Are you getting all positive ticks from your customers?

Let Scancapture handle all your customer satisfaction survey scanning requirements.

In order to survive in business every company needs to know what their customers think of their products, customer service and to identify areas which can be improved upon. We are specialists in customer survey scanning and have years of experience in professional document scanning

The most cost-effective way to find out what customers think is to ask them by carrying out a customer satisfaction survey. As an operational business though, what do you do with the mountains of replies you should expect to receive back?

Scancapture are specialists at processing and managing many different types of document data scanning projects, particularly customer satisfaction questionnaires, in quantities ranging from 200 surveys to 200,000. A range of powerful and fast document scanners coupled with sophisticated Intelligent Character Recognition (ICR) software allows us the luxury of automating large parts of getting the survey data into a database. A whole host of options and quality checking procedures means the software is at least as accurate as a human operator but ten times quicker at getting the data into a computer.

Customer satisfactory survey scanning - What we do!

This state-of-the-art technology allows us to achieve our aims. It provides flexibility, it is cheaper than traditional keying in methods and it allows us to concentrate on providing excellent customer service.

Scancapture can receive completed customer satisfaction surveys directly back from your customers by using pre-paid envelopes, which means your staff don't need to be involved in the project at any stage - they can carry on selling your products and services. We keep you informed on progress every step of the way so you are always in control.

We are continually striving for new and innovative ways to provide cost effective data scanning solutions. This is why most of our existing clients use us time and time again, and we continue to attract new ones via recommendation.

If you are planning a customer satisfaction survey in the near future we recommend you read through some of our case studies to get a few ideas.

Allow us to make your job easier - call us now on 01254 888 157, or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it to discuss how we can manage your customer satisfaction survey from start to finish.