Customer Surveys

In order to survive in business every company needs to know what their customers think of their products, customer service and to identify areas which can be improved upon.

The most cost-effective way to find out what customers think is to ask them by carrying out a customer satisfaction survey. As an operational business though, what do you do with the mountains of replies you should expect to receive back?

Scancapture process and manage many different types of customer satisfaction surveys, ranging from 200 questionnaires to 200,000. A range of powerful and fast document scanners coupled with sophisticated Intelligent Character Recognition (ICR) software allows us the luxury of automating large parts of getting the survey data into a database. A whole host of options and quality checking procedures means the software is at least as accurate as a human operator but ten times quicker at getting the data into a computer.

This state-of-the-art technology allows us to achieve our aims. It provides flexibility, it is cheaper than traditional keying in methods and it allows us to concentrate on providing excellent customer service.

Scancapture can receive completed surveys directly back from your customers by using pre-paid envelopes, which means your staff don’t need to be involved in the project at any stage – they can carry on selling your products and services. We keep you informed on progress every step of the way so you are always in control.

We are continually striving for new and innovative ways to provide cost effective solutions. This is why most of our existing clients use us time and time again, and we continue to attract new ones via recommendation.

Are you getting all positive ticks from your customers?

If you are planning a customer satisfaction survey in the near future we recommend you read through some of our case studies to get a few ideas.

Why not email, telephone or fill in the enquiry form now and see how Scancapture can make a real difference for your business?