Your customers’ opinions are crucial, and their feedback can drive your business forward because their experience is a key factor in how improvements can be implemented. The most successful companies get to the top by listening to their customers. Customer feedback should be at the heart of your strategic decision making – what they like, what they dislike and what they want in the future.
“An excellent finished product, amended to our specifications. Lots of good, friendly, communication before, during and after the process. Everything was delivered on time and...
John Lewis Training Department
“Scancapture helped us when we received in more questionnaires than expected! The data was scanned quickly and efficiently. We liaised with all the team and...
Warner Hotels Group, part of Bourne Leisure
A customer satisfaction survey gives you vital information about how you can retain customer loyalty, improve their experience, sell more and attract new business!
In fact, customer satisfaction surveys are an excellent way to gather information about ongoing customer satisfaction or they can be used to collect information about a specific campaign (i.e. feedback on a new store or a new product launch.
Collating consumer research needs careful planning and that’s how we can help. With our 20 years’ experience we can take away the hassle and deliver a complete service; from asking the right customer satisfaction survey questions, design and printing, through to capturing the data. We’ll present the results in easy to understand management reports that will highlight areas for improvement or celebration.
With our assistance your customer survey will:
- ✔ Create a better understanding of your customers
- ✔ Provide insight into how customers perceive the business
- ✔ Conduct market research
- ✔ Identify training opportunities for staff
- ✔ Underpin or even drive your strategic activities
A professional & independent customer feedback survey service
We work in close partnership to ensure all your objectives are met and the process is straightforward for you and your customers – delivering high response rates and quality data, every time. Whether you need 50 surveys or 100,000+ we have a solution that will meet your budget and timeframe, and we offer a choice of postal, online or telephone surveys too.
So what are you waiting for? Contact the Scancapture team today on 01254 697 110