we provide customer surveys - listen and learn

Customer Surveys

Your customers’ opinions are crucial, and their feedback can drive your business forward because their experience is a key factor in how improvements can be implemented. The most successful companies get to the top by listening to their customers. Customer feedback should be at the heart of your strategic decision making – what they like, what they dislike and what they want in the future.

“We have previously used our own customer appraisal forms, and had very little response. I was very encouraged by the method and response Scancapture received... Read More

Verifyne Plastic Products Ltd

“Thank you so much for all your help. I expect we’ll be using a lot of that data for the next few years.” Read More

Student Volunteering England

“Thanks a lot for the reports you sent me, they look really good.” Read More

Ricochet, London

“Senior staff here appreciate the charts you have produced and we have certainly appreciated your helpfulness and efficiency.” Read More

Norwich University College of the Arts

“An excellent finished product, amended to our specifications. Lots of good, friendly, communication before, during and after the process. Everything was delivered on time and... Read More

John Lewis Training Department

“Scancapture helped us when we received in more questionnaires than expected! The data was scanned quickly and efficiently. We liaised with all the team and... Read More

Warner Hotels Group, part of Bourne Leisure

“The survey attracted an exceptionally high response rate and Scancapture provided a prompt and efficient service throughout, within the agreed modest budget and timescale.” Read More

The London Library

“Thank you for being so efficient and returning the data and questionnaires to us so quickly.” Read More

Volunteering England

“I found the complete service to be very efficient and your help and advice on the project really useful. I too hope that we can... Read More

Allen & Douglas, Hilton Hotel Group survey

“I found the service excellent as regards value for money. Everything went according to the original timetable, we were kept up to date over numbers... Read More

Berwick Borough Housing

A customer satisfaction survey gives you vital information about how you can retain customer loyalty, improve their experience, sell more and attract new business!

In fact, customer satisfaction surveys are an excellent way to gather information about ongoing customer satisfaction or they can be used to collect information about a specific campaign (i.e. feedback on a new store or a new product launch.

Collating consumer research needs careful planning and that’s how we can help. With our 20 years’ experience we can take away the hassle and deliver a complete service; from asking the right customer satisfaction survey questions, design and printing, through to capturing the data. We’ll present the results in easy to understand management reports that will highlight areas for improvement or celebration.

With our assistance your customer survey will:

  • ✔ Create a better understanding of your customers
  • ✔ Provide insight into how customers perceive the business
  • ✔ Conduct market research
  • ✔ Identify training opportunities for staff
  • ✔ Underpin or even drive your strategic activities

A professional & independent customer feedback survey service

We work in close partnership to ensure all your objectives are met and the process is straightforward for you and your customers – delivering high response rates and quality data, every time. Whether you need 50 surveys or 100,000+ we have a solution that will meet your budget and timeframe, and we offer a choice of postal, online or telephone surveys too.

So what are you waiting for? Contact the Scancapture team today on 01254 697 110