we provide customer surveys - listen and learn

Online & Email Surveys

For fast results a web based survey is a proven way to reliably and effectively capture vital information. Requests are issued to customers via email with a link to a secure online survey system which can process their responses in an instant…

“We have previously used our own customer appraisal forms, and had very little response. I was very encouraged by the method and response Scancapture received... Read More

Verifyne Plastic Products Ltd

“Thank you so much for all your help. I expect we’ll be using a lot of that data for the next few years.” Read More

Student Volunteering England

“Thanks a lot for the reports you sent me, they look really good.” Read More

Ricochet, London

“Senior staff here appreciate the charts you have produced and we have certainly appreciated your helpfulness and efficiency.” Read More

Norwich University College of the Arts

“An excellent finished product, amended to our specifications. Lots of good, friendly, communication before, during and after the process. Everything was delivered on time and... Read More

John Lewis Training Department

“Scancapture helped us when we received in more questionnaires than expected! The data was scanned quickly and efficiently. We liaised with all the team and... Read More

Warner Hotels Group, part of Bourne Leisure

“The survey attracted an exceptionally high response rate and Scancapture provided a prompt and efficient service throughout, within the agreed modest budget and timescale.” Read More

The London Library

“Thank you for being so efficient and returning the data and questionnaires to us so quickly.” Read More

Volunteering England

“I found the complete service to be very efficient and your help and advice on the project really useful. I too hope that we can... Read More

Allen & Douglas, Hilton Hotel Group survey

“I found the service excellent as regards value for money. Everything went according to the original timetable, we were kept up to date over numbers... Read More

Berwick Borough Housing

Sometimes speed is of the essence, whether you want to be first to market or simply need to respond to an incident. If there’s an immediate business decision to be taken, then you need information at your fingertips. Web surveys can give you an almost instant insight into what your customers are thinking. And with our help, you can rest assured the process will be professional and fast:

  • ✔ Complete end-to-end online survey service
  • ✔ Fully branded emails & online survey database if required
  • ✔ Excellent response rates
  • ✔ Extensive choice of report & data formats
  • ✔ 20 years’ experience in question & survey design

We make online customer surveys easy


With 20 years’ experience and working in close partnership with your management or marketing team, we’ll design a web survey that collates all the data you need. Email surveys can be used for almost any research purpose, from gaining feedback about a new store or evaluating the effectiveness of a new product launch through to collating comprehensive feedback on your customer service.

As part of the email survey design process we can incorporate your branding so the online survey request appears seamless and professional to your customers.


Our online survey service gives you complete flexibility. Within the email we include an explanation about the survey together with a link to an online survey system. We offer a selection of survey tools including our own bespoke system – and we can even integrate the survey into your company Facebook page.
Confidentiality of all contact information is assured. And there’s no minimum or maximum on how many emails are sent. You can also choose to issue the surveys over a specific timeframe or open-ended for continuous feedback.


Online survey responses are collated instantly by our system and it’s easy to track response rates.


Once the surveys are collected, the real work begins. Our experienced team not only analyses and effectively presents your data; we also go the extra mile by:

  • ✔ Identifying opportunities for improvement
  • ✔ Highlighting what your organisation does well
  • ✔ Providing historical trends (where applicable)
  • ✔ Benchmarking your feedback against the wider industry
  • ✔ Highlighting any potential PR opportunities

At no additional cost, we also colour code customer comments: RED for serious issue, PINK for action required but not urgent and GREEN to highlight a buying signal or opportunity for you – it’s all part of the service.


However you need your data presented, we can do it. We provide an extensive choice of reporting of file formats so you can share the survey results easily with senior management, the marketing team, employees and even your customers – perfect for marketing literature or publishing online.
And if you’re not sure about which reports you need, then we have a number of template tables and graphs that will offer great visual representation of your data. We can also produce a comprehensive Executive Summary Report for your senior management team.

To find out more about online surveys contact the Scancapture team today on 01254 697 110