Online & Email Surveys
For fast results a web based survey is a proven way to reliably and effectively capture vital information. Requests are issued to customers via email with a link to a secure online survey system which can process their responses in an instant…
“An excellent finished product, amended to our specifications. Lots of good, friendly, communication before, during and after the process. Everything was delivered on time and...
John Lewis Training Department
“Scancapture helped us when we received in more questionnaires than expected! The data was scanned quickly and efficiently. We liaised with all the team and...
Warner Hotels Group, part of Bourne Leisure
Sometimes speed is of the essence, whether you want to be first to market or simply need to respond to an incident. If there’s an immediate business decision to be taken, then you need information at your fingertips. Web surveys can give you an almost instant insight into what your customers are thinking. And with our help, you can rest assured the process will be professional and fast:
- ✔ Complete end-to-end online survey service
- ✔ Fully branded emails & online survey database if required
- ✔ Excellent response rates
- ✔ Extensive choice of report & data formats
- ✔ 20 years’ experience in question & survey design
We make online customer surveys easy
1. EXPERIENCED SURVEY DESIGN & PRODUCTION ▼
With 20 years’ experience and working in close partnership with your management or marketing team, we’ll design a web survey that collates all the data you need. Email surveys can be used for almost any research purpose, from gaining feedback about a new store or evaluating the effectiveness of a new product launch through to collating comprehensive feedback on your customer service.
As part of the email survey design process we can incorporate your branding so the online survey request appears seamless and professional to your customers.
2. EFFECTIVE SURVEY DISTRIBUTION & LOGISTICS ▼
Our online survey service gives you complete flexibility. Within the email we include an explanation about the survey together with a link to an online survey system. We offer a selection of survey tools including our own bespoke system – and we can even integrate the survey into your company Facebook page.
Confidentiality of all contact information is assured. And there’s no minimum or maximum on how many emails are sent. You can also choose to issue the surveys over a specific timeframe or open-ended for continuous feedback.
3. STATE-OF-THE-ART DATA CAPTURE ▼
Online survey responses are collated instantly by our system and it’s easy to track response rates.
4. IN-DEPTH DATA ANALYSIS & QUALITY CONTROL ▼
Once the surveys are collected, the real work begins. Our experienced team not only analyses and effectively presents your data; we also go the extra mile by:
- ✔ Identifying opportunities for improvement
- ✔ Highlighting what your organisation does well
- ✔ Providing historical trends (where applicable)
- ✔ Benchmarking your feedback against the wider industry
- ✔ Highlighting any potential PR opportunities
At no additional cost, we also colour code customer comments: RED for serious issue, PINK for action required but not urgent and GREEN to highlight a buying signal or opportunity for you – it’s all part of the service.
5. INNOVATIVE REPORTING & PRESENTATION ▼
However you need your data presented, we can do it. We provide an extensive choice of reporting of file formats so you can share the survey results easily with senior management, the marketing team, employees and even your customers – perfect for marketing literature or publishing online.
And if you’re not sure about which reports you need, then we have a number of template tables and graphs that will offer great visual representation of your data. We can also produce a comprehensive Executive Summary Report for your senior management team.
To find out more about online surveys contact the Scancapture team today on 01254 697 110