we provide customer surveys - listen and learn

Post-Survey Support & Consultancy

Sometimes conducting one customer survey isn’t enough. By collecting and analysing feedback regularly you can build an invaluable historical trend of data over time. With our help you can create a comprehensive schedule of surveys throughout the year and have a series of invaluable customer survey reports for your management team.

“We have previously used our own customer appraisal forms, and had very little response. I was very encouraged by the method and response Scancapture received... Read More

Verifyne Plastic Products Ltd

“Thank you so much for all your help. I expect we’ll be using a lot of that data for the next few years.” Read More

Student Volunteering England

“Thanks a lot for the reports you sent me, they look really good.” Read More

Ricochet, London

“Senior staff here appreciate the charts you have produced and we have certainly appreciated your helpfulness and efficiency.” Read More

Norwich University College of the Arts

“An excellent finished product, amended to our specifications. Lots of good, friendly, communication before, during and after the process. Everything was delivered on time and... Read More

John Lewis Training Department

“Scancapture helped us when we received in more questionnaires than expected! The data was scanned quickly and efficiently. We liaised with all the team and... Read More

Warner Hotels Group, part of Bourne Leisure

“The survey attracted an exceptionally high response rate and Scancapture provided a prompt and efficient service throughout, within the agreed modest budget and timescale.” Read More

The London Library

“Thank you for being so efficient and returning the data and questionnaires to us so quickly.” Read More

Volunteering England

“I found the complete service to be very efficient and your help and advice on the project really useful. I too hope that we can... Read More

Allen & Douglas, Hilton Hotel Group survey

“I found the service excellent as regards value for money. Everything went according to the original timetable, we were kept up to date over numbers... Read More

Berwick Borough Housing

We want you to get the most from working with us, which is why we’ve developed a number of services to help you maintain the momentum immediately after conducting a customer survey. All services are tailored to your requirements, and we can offer:

  • ✔ On-site Presentations: All of our reports are specially designed to be simple and easy to understand, but we’re happy to present our findings to your executive team or department heads.
  • ✔ Follow-up Surveys: Most of our clients get so much from their customer survey that they commission us to carry out more. Surveys sometimes prompt additional questions that you’d like answers to or raise issues that require further investigation. We can also conduct periodic surveys to help you build an historical data trend.
  • ✔ Additional Surveys: By integrating a supplier survey into your feedback process you can get a 360° degree view of your business. We can advise you on the best way to go about achieving this. With good data you can take more effective action and make better decisions.

To find out more about any of our post-survey services contact the Scancapture team today on 01254 697 110