Agincare care about their staff.
Scancapture announce the successful completion of the annual Agincare staff survey. Agincare operates across much of the UK and is responsible for delivering major contracts for many large public sector organisations. Upon receipt of the data, the verbatim comments and results, the Survey Manager for Agincare wrote "I just wanted to say thank you very much for all the help and support you showed Agincare in designing and delivering the staff survey..... it gave us a good idea of how people are feeling and what they are thinking".

Travel Giants ask their staff for feedback
Travel giants TUI and First Choice have merged to form TUI Travel.
The new group will comprise 200 brands worldwide, 30 million customers from at least 20 source markets, a fleet of 155 aircraft in Europe and nearly 3,600 retail shops in the UK, Ireland and continental Europe. Scancapture were chosen by brand consultancy
People In Business to process a feedback survey sent out to 12,500 members of staff. The survey was a mixture of direct questions and 4 boxes for comments about the merger.

Gift Aid Scanning for Charities
Scancapture announce the successful completion of 2 large Gift Aid Scanning projects for charities, Trocaire Northern Ireland and The British Museum.

Between both projects, just under 40,000 Gift Aid Declarations were sorted, prepared and validated for Inland Revenue audit purposes within 3 weeks.

Glyndebourne Theatre have contracted Scancapture to scan their Direct Debit Mandates following the successful completion of the scanning of their 20,000 Gift Aid Declarations.

The Membership Manager at Glyndebourne said "We employed Scancapture Ltd to scan our backlog of Gift Aid declarations as part of a drive to create a new Gift Aid record system. We chose Scancapture on the basis of a competitive price and excellent references and we have not been disappointed. The team have delivered everything that they promised and been hugely supportive. We had a large and fairly complex backlog to scan with strict timescales due to the work that we were undertaking. Scancapture completed the work efficiently, accurately and on time. This is the first time that we have electronically captured documents in our Membership and Development Department and we have appreciated their patience and guidance. I would not hesitate to recommend Scancapture to other organizations. Our experience has been wholly positive."
For details, contact 01254 888157.

Erimus Housing Choose Scancapture For Survey Projects
Middlesbrough based Erimus Housing have chosen to use Scancapture's services to design, print, process and analyse nine different resident questionnaires, to help them to offer first class, affordable properties, creating sustainable communities where people want to live.

Questionnaires are distributed to Erimus' residents on a monthly basis by Scancapture that cover "Moving Home", "Repairs In Your Home", "Modernising Your Home", "Community Safety", "Rent & Financial Advice", "Homelessness","Tenancy Support" and "Leaving Your Home". A 16 page annual "Tenants' Survey" was also distributed to over 5000 residents. An officer of Erimus Housing said "we are impressed with how quickly Scancapture respond to the changing needs of our business and provide a tailor-made service."
For details, contact 01254 888157.

Top Independent Prep School Chooses Scancapture
A top independent preparatory school, Port Regis in Dorset, chose Scancapture to process a recent survey on school meals.

Each student was asked to complete a questionnaire to let the school know what they think of mealtimes, the meals and what can be done to make the mealtimes better. A 40 page report was provided by Scancapture which will help the school to achieve their objectives.
An officer for the school said "The survey went really well and the results were great.
We have now managed to implement some changes to the menu's because of those results we also now have proof that can be shown to parents to establish what we are doing and have also just had our Boarding Standards inspection by OFSTED where one of the questions was ' have you carried out a food survey and what were the results'? We showed them a copy of the survey and results which they were very happy with (we gained an oustanding in all areas of the inspection which we are very proud of).
So I should say that the survey has been a huge success which we plan on carrying out once a year."

For details, contact 01254 888157.

Scancapture complete 3rd NSAD Student Questionnaire
Scancapture announce the successful completion of the Norwich School of Art & Design Student Feedback Questionnaire for the third year.

Twenty page detailed questionnaires were completed by students, covering all aspects of college life from the courses & tutors through to student accommodation and student services. A comprehensive 159 page report was provided by Scancapture which will help the school to identify where they are doing well and where they can improve.
For details, contact 01254 888157.

John Lewis cares what their Partners think
John Lewis and its sister company Waitrose have once again chosen Lancashire based Scancapture Ltd to process and report on their annual Partner Survey.

As well as topping the Which? League of Customer Retail Satisfaction this year, John Lewis are determined to continue to be an employer of distinction and this year’s Partner Survey will involve over 220 branches and 65,000 Partners being surveyed in just 11 weeks.
For details, contact 01254 888157.

Scancapture saves documents from fire.
Concern Worldwide's London office has been successfully relocated after a fire devastated their premises in Battersea on 23rd September 2005. Scanning company, Scancapture Ltd have been scanning and saving all of Concern’s Direct Debit Mandates and Gift Aid Declarations for the past two years on an-going basis and this has proved an extremely important benefit to Concern as it is feared the majority of paper documents have been lost in the fire.

Thousands of images are stored onto CD at Scancapture’s offices in Lancashire, which means that all donors’ details and the original, signed documentation is safe, secure and recoverable. All paper documentation can be displayed on computer screen by keying in a donor’s unique membership number, and printed out if necessary.

Concern has been using Scancapture’s services since August 2003, as they scan and produce images of Concern’s Direct Debit Mandates and Gift Aid Declarations on an on-going basis. This enables the charity to keep a digital image (saved in TIF format) of donors' Direct Debit Mandates and Gift Aid Declarations and link them to their records on their supporter database. This helps reduce the amount of paper records that need storage, and makes accessing the data faster and cheaper.
For details, contact 01254 888157.

Surveying the thoughts of staff throughout the world.
Scanning company Scancapture Limited report the completion of the processing of Concern Worldwide’s People In Aid 2005 Questionnaire. The questionnaire deals with seven main principles of working for Concern all over the world, and involved canvassing the thoughts and opinions of international and national staff from 36 countries. Scancapture processed over 700, 14 page, complex questionnaires which were completed in different languages including French, Portuguese, Arabic and Khmer.

An 80 page report was delivered to Concern’s Head Office in Dublin, charting the questions’ responses and an interactive Microsoft Excel spreadsheet was created to allow Concern’s HR Department to further interrogate the data and focus on a particular question or principle by country, gender, international or national staff, whether management or not management, length of service, or on a permanent or temporary contract, at the touch of a button.

Concern says: “Scancapture provided a smooth and efficient service to Concern. Scancapture processed the questionnaires to produce results in a form that we were able to analyse easily. For us, the most valuable aspect was that Scancapture were flexible enough to cope with the demands of this time consuming and complicated project. At the beginning of the project we were not sure ourselves of the scale or timing of the audit but Scancapture were able to accommodate this. We are happy with the service we received and will certainly use Scancapture again for similar projects in the future.”
For details, contact 01254 888157.

Worldwide Hotel Group give their views on their corporate uniform.
Corporate Clothing company, Allen & Douglas contracted Scancapture to print, distribute, process and report results on a "Uniform Survey" for one of their clients. The survey dealt with several aspects of workwear, such as its practicality, colour, fabric, its fit and comfort, and involved over 70 hotels. The client's Account Manager at Allen & Douglas was very pleased with Scancapture's performance and commented "I found the complete service to be very efficient and your help and advice on the project really useful. I too hope that we can work with you again and would certainly recommend your service in the future."
For details, contact 01254 888157.

Scancapture awarded contract to scan documents for charity Concern Worldwide.
Concern Worldwide chose Scancapture as their service provider for scanning in their Direct Debit mandate forms. Over 20,000 documents are scanned and the images saved onto CD, which are then imported directly into Concern's supporter database. Concern are moving to a new location early in 2004, and having all the Direct Debit forms on CD will be invaluable in terms of space saving and for backup purposes in case of loss. For details, contact 01254 888157.

McCann Erickson Manchester use Scancapture to gain meaningful understanding of their staff's views
Marketing Agency, McCann Erickson Manchester have contracted Scancapture to design, distribute, process and analyse this year's staff survey. Each employee receives a survey looking at three areas; their job, the Agency and the industry. These are completed anonymously and posted to a freepost address where Scancapture collates the responses and provides a summary of the survey results which will be available to all staff. It is an exercise where McCann Erickson Manchester demonstrate their committment to listening to staff and how best to take some of the most important issues forward. For details, contact 01254 888157.

Scancapture secure contract to process rota log sheets for Hertfordshire Dental PCT
Hertfordshire Community Dental Services, part of the Hertfordshire Partnership Trust have awarded a two year contract to data processing company, Scancapture Ltd. The project involves the design and printing of 2 part NCR emergency rota log sheets which are to be completed by dentists throughout the 7 Primary Care Trusts in Hertfordshire. The forms are then sent back to Scancapture for processing, analysis and presentation of data on a monthly basis. For details, contact 01254 888157.

Social Services annual staff survey
Bolton Social Services chose Scancapture to process and analyse their 2003 staff survey. The project involved printing questionnaires and fulfillment services for over 2800 staff thoughout Bolton Social Services. Detailed analysis was provided by Scancapture very quickly in the form of presentation charts. The project was managed by the Performance Team at Bolton, and their Team Leader commented "We have been very pleased with the service that Scancapture have provided. I will have no hesitation in recommending your company for future survey work." For details, contact 01254 888157.

Community Care in Monmouthshire
Monmouthshire County Council have contracted Scancapture to produce, process and analyse several monthly surveys. The Commissioning Manager for Monmouthshire wrote, "In Monmouthshire we have an ambitous aim to ask each community care service user, by questionnaire, their views about the services they receive. The administration of the questionnaires, however, was becoming too great for our in-house resources. Using Scancapture will enable us to continue to send out the questionnaires regularly and will also improve analysis of the information they offer in a cost effective way." For details, contact 01254 888157.

Library Membership Survey
A leading research library recently commissioned a full survey of its membership and chose Scancapture to distribute and process the questionnaires. Results were delivered in coloured graphical format, and the raw data was returned as a standard spreadsheet file for further analysis by library staff. The survey attracted an exceptionally high response rate and Scancapture provided a prompt and efficient service throughout, within the agreed modest budget and timescale. For details, contact 01254 888157.

Large Retail Group use Scancapture to process staff surveys
One of the UK's largest and best known retailers has contracted Scancapture to process staff surveys from around 200 stores for 60,000 staff. The contract was awarded following a successful pilot project. Discussing the contract award, the client released this statement: "Scancapture gave us a flexible professional service, taking into account our needs and offering advice which proved very helpful. They delivered the results as agreed and within the timescales set". For details, contact 01254 888157.

Looking for the opinions of NHS Staff
Several NHS Trusts have awarded contracts to Scancapture to manage and process the National Staff Opinion Survey. Designed to assess the level of staff involvement in particular Trusts, the six page questionnaire will be scanned using automated data capture software. This produces results far quicker, and more accurately than manual keying methods. In addition to the independent analysis undertaken on behalf of the Department of Health later in the year each Trust will receive its own personalised analysis for management reporting. For details, contact 01254 888157.

Charity recommends Scancapture
A UK based charity has recommended Scancapture to be featured in the leading purchasing website for the UK voluntary sector. Scancapture gained top awards in "Quality" and "Service" categories. They said "Scancapture have undertaken 2 jobs for us; scanning questionnaires then providing feedback csv files and scanning Gift Aid Declarations providing tif files that we have attached to the supporter record. The service given has always been first class and undertaken in a timely manner. In view of the Inland Revenue regulations regarding Gift Aid declarations, scanning has been an ideal way of reducing paper filing and provides easy access. Contact 01254 888157 for more details.

Customer satisfaction equals profitability
Scancapture have completed the processing of a customer satisfaction survey for a well known UK organisation, on behalf of a brand-building organisation. Detailed analysis was provided by Scancapture, which allowed the organisation to react quickly to their client's requirements, thereby maintaining their excellent customer service. Contact 01254 888157 for more details.