improving employee morale

Postal Surveys

When you need to gather feedback from across the UK or even internationally, postal surveys are still a firm favourite. And it’s easy to see why. They’re reassuringly anonymous, easy to complete and many people simply prefer to put pen to paper. And postal surveys are a great option for any organisation where staff don’t have easy access to a PC.

“We were looking for a company to partner with to improve and enhance our Employee Engagement Levels. This is the first time we have conducted... Read More

acdc Lighting

“Our experience of partnering with Scancapture has been nothing but positive. A proactive – or ‘can do’ – attitude goes a long way. When this... Read More

James Cropper plc

“A helpful approach. Always there to advise and support. Helped with questionnaire content and layout which we needed. Fast turnaround of the results.” Read More

John Turner Construction Group

“Thank you Scancapture for providing us with lots of insight and feedback about the thoughts of our employees. We will definitely be looking at repeating... Read More

Lanway Corporate Business Systems

“After four years conducting the survey in-house, we chose to outsource the staff survey and questionnaire to specialists, Scancapture, after considerable change in the business.... Read More

Bensons For Beds

“Thanks for all your help this year. I think it has all gone really well and we are pleased to renew the contract with you.” Read More

Workplace Dynamics

“Scancapture’s flexible, customer-focused approach has provided some great informative results for both ourselves and our clients.” Read More

People In Business

“I am very happy with the results and feel that overall the service is good value. I am pleased with the reports that have been... Read More

Clear Perspectives

“We have been very pleased with the service that you have provided. I will also have no hesitation in recommending your company for future survey... Read More

Bolton Social Services

“Scancapture were chosen to help us achieve this objective on recommendation and from start to finish they have been knowledgeable, supportive and above all, flexible.” Read More

McCann Erickson

Staff surveys are one of the most powerful tools in your HR toolkit. When you give people the opportunity to express their thoughts you gain an invaluable insight into the inner workings of your organisation.

Postal surveys provide reassurance too. People don’t like raising issues when they’re worried about being identified. Our survey service is totally independent and anonymous, so you’ll receive a higher response rate and be more likely to get honest answers too. Regardless of the complexity of the survey, with our help the whole process is quick, professional and hassle-free:

  • ✔ Complete end-to-end postal survey service
  • ✔ Fully branded surveys, covering letters & pre-paid envelopes
  • ✔ High response rates – up to 90%
  • ✔ State-of-the-art scanning & data capture
  • ✔ Extensive choice of management reports & data analysis

5 simple steps to the perfect postal staff survey


With 20 years’ experience in asking the right questions, we’ll ensure the data collected delivers the information you need. We can create everything from a simple employee feedback form through to surveys that investigate more complex topics such as change management, appraisals, stress management and others.

We’ll incorporate your branding into the survey and ensure it’s professionally presented and printed too, or if you prefer we can work alongside your in-house design team. It’s your choice.
And if you have a limited budget for staff surveys, then we can offer a proven ‘off-the-shelf’ solution.


We provide a completely hassle-free service where we manage everything on your behalf. We’ll send out a professional covering letter, the survey and prepaid, branded envelopes. Employees simply complete the questionnaire, put it in the post and then it’s sent Freepost to our office for processing. What could be easier?


Capturing your data is fast and easy. Our cutting-edge scanners process two completed survey pages every second – that’s ten times quicker than any human operator. It keeps costs down and it’s more accurate too. Plus we use sophisticated Intelligent Character Recognition (ICR) software that reads letters, numbers and diagrams.

We can also add codes to surveys so the information can be split by specific roles, departments or geographic regions. Coding also makes it easy to track response rates and to target reminders, and that’s just one of the reasons why we get such great response rates – up to 90%.


Once all your surveys are collected, the real work begins. Our experienced team analyses the results so you don’t have to. As part of the analysis we’ll also add real value by:

  • ✔ Highlighting opportunities where your organisation can improve
  • ✔ Promoting what your organisation does well
  • ✔ Providing historical trends (where applicable)
  • ✔ Benchmarking your data against your industry

We also colour code comments: RED for urgent, PINK for serious but not urgent and GREEN to highlight particularly positive feedback. As part of our service and at no extra cost, we’ll immediately notify you if any feedback requires urgent action to be taken.

When you have reliable information at your fingertips it removes the assumptions and preconceptions management may have about staff. And that means you can really get to know your organisation inside and out.


However you need your data presented, we can do it. We provide an extensive choice of reporting of file formats so you can share the survey results easily with senior management and staff. And if you’re not sure, then we have a number of template tables and graphs that will offer great visual representation of your data.

We can also produce a comprehensive Executive Summary Report for your senior management team.

To find out more about postal surveys contact the Scancapture team today on 01254 697 110