improving employee morale

Telephone & Face to Face Surveys

It’s good to talk! And it’s a really effective way to capture both quantitative and qualitative data from your employees too. Our fully trained team has the friendly approach and experience to create real rapport with your people – so we always get the qualitative research and conclusive data that you need...

“We were looking for a company to partner with to improve and enhance our Employee Engagement Levels. This is the first time we have conducted... Read More

acdc Lighting

“Our experience of partnering with Scancapture has been nothing but positive. A proactive – or ‘can do’ – attitude goes a long way. When this... Read More

James Cropper plc

“A helpful approach. Always there to advise and support. Helped with questionnaire content and layout which we needed. Fast turnaround of the results.” Read More

John Turner Construction Group

“Thank you Scancapture for providing us with lots of insight and feedback about the thoughts of our employees. We will definitely be looking at repeating... Read More

Lanway Corporate Business Systems

“After four years conducting the survey in-house, we chose to outsource the staff survey and questionnaire to specialists, Scancapture, after considerable change in the business.... Read More

Bensons For Beds

“Thanks for all your help this year. I think it has all gone really well and we are pleased to renew the contract with you.” Read More

Workplace Dynamics

“Scancapture’s flexible, customer-focused approach has provided some great informative results for both ourselves and our clients.” Read More

People In Business

“I am very happy with the results and feel that overall the service is good value. I am pleased with the reports that have been... Read More

Clear Perspectives

“We have been very pleased with the service that you have provided. I will also have no hesitation in recommending your company for future survey... Read More

Bolton Social Services

“Scancapture were chosen to help us achieve this objective on recommendation and from start to finish they have been knowledgeable, supportive and above all, flexible.” Read More

McCann Erickson

Having the chance to speak to someone about what they think and feel, makes your staff feel valued. And because our team shows genuine interest when conducting a face to face survey, we find people are always willing to take the time to share their invaluable insight with us – giving you a better understanding of staff performance and morale. Our exceptional personal survey service gives you:

  • ✔ Experienced & trained UK-based team
  • ✔ Effective qualitative data gathering
  • ✔ State-of-the-art scanning & data capture
  • ✔ Extensive choice of report & data formats

A personal approach to conducting surveys:

1. EXPERIENCED SURVEY DESIGN & PRODUCTION ▼

Face-to-face and telephone surveys can be conducted standalone. They’re also effective as part of, or a follow-up to, a postal or online survey project. Personal surveys are very successful at collating detailed information, and particularly good at supporting people development initiatives including appraisals, training and even Investors in People.

2. PROFESSIONAL DATA CAPTURE ▼

We’ll work to any contact database you provide, and if required we can split by geography, role or however you wish. We can also extend the face-to-face or phone survey over a specified duration, and if you need us to call employees at specific times during the day then this can be arranged too.

We only use our own fully trained friendly and professional staff to carry out surveys. And all phone surveys are conducted from our UK call centre.

3. IN-DEPTH DATA ANALYSIS & QUALITY CONTROL ▼

Once all your surveys are collected, the real work begins. Our experienced team analyses the results so you don’t have to. As part of the analysis we’ll also add real value by:

  • ✔ Highlighting opportunities where your organisation can improve
  • ✔ Promoting what your organisation does well
  • ✔ Providing historical trends (where applicable)
  • ✔ Benchmarking your data against your industry

We also colour code comments: RED for urgent, PINK for serious but not urgent and GREEN to highlight particularly positive feedback. As part of our service and at no extra cost, we’ll immediately notify you if any feedback requires urgent action to be taken.
When you have reliable information at your fingertips it removes the assumptions and preconceptions management may have about staff. And that means you can really get to know your organisation inside and out.

4. EXTENSIVE REPORTING & PRESENTATION ▼

However you need your data presented, we can do it. We provide an extensive choice of reporting of file formats so you can share the survey results easily with senior management and staff. And if you’re not sure, then we have a number of template tables and graphs that will offer great visual representation of your data.
We can also produce a comprehensive Executive Summary Report for your senior management team.

To find out more about telephone or face-to-face surveys contact the Scancapture team today on 01254 697 110